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The list of current processes that you are responsible for as a Process Manager is available on the In Progress and Attention Required pages of My Workflow Processes. The In Progress page list processes with no issues. The Attention Required page lists processes with errors, expirations, or rejections.

From the In Progress and Attention Required pages, you can redirect the approval route of a request in one of the following ways:

Reassign an individual request.

Restart the approval process.

Return the approval request to the requestor.

You can determine the issue for requests on the Attention Required page from the View LogButton_ViewLog button. The table below describes your options for resolving each type of issue.

Resolving Process Issues

Route Status

Log text

Description of issue

Options for resolving these issues

Error

Error: User <name> inactive

Approver's user account is inactive but their approval is required in the route.

If the request must continue through the specified approval route, contact an administrator for help in resolving the issue with the user or group in the approval route. Then, you can restart the process.

Reassign the approval to another user or group. See Sending Approval Requests for Review.

Return the request to the requestor. This is a final rejection. Administrator intervention may still be needed if you resubmit the request. See Returning Requests to Requestors.

Error

Error: User with .lineItemList.project.mainAssignee.user not found

A user with a particular role or involvement with the record must approve, but there is no such user.

For example, a request must be approved by the main assignee of a matter, but there is no main assignee.

Error

Error: Group <user group name> empty

No users in a group that is part of the approval route.

Stop Expired

Expired

You receive notification that a stop has expired.

Stop expirations are only sent to you if specified in the approval rule.

Reassign the approval to another user or group. See Sending Approval Requests for Review.

Restart the process by sending it to the first stop in the approval route. See Restarting Processes.

Return the request to the requestor. This is considered a final reject, so the user would have to re-submit the request to start a new approval process. See Returning Requests to Requestors.

Route Expired

Expired

You receive notification that an entire route has expired.

Route expirations are only sent if specified in the approval rule.

Rejected

Rejected

Rejections are sent if specified in the definition of the process.

The user who rejects the request may provide comments to help you resolve the issue.