Possible problem example

Possible solutions

The time fields do not appear in date fields.

Make sure you are using the correct formatting tags and set their values properly. See Using Tag Attributes.

Numbers do not display with correct currency symbols, percentages, or decimal points.

Option buttons and search modules appear as drop-down lists.

Fields are too wide or too narrow.

Fields and labels do not appear on the page.

Check the following:

•The correct spelling of custom field and parameter names.

•The full category tree positions.

•Correctly created sections for each category.

•The correct spelling of field and label tags.

•The rights to all categories and their custom fields.

•The categories, with fields you do not see, added to the record you are testing.

The layout of the entire block does not display properly.

Make sure the colspan for each table row is set correctly if the tables use the colspan attribute.

Nested tables do not display properly. The background color is broken.

Make sure each nested table is enclosed between the <tr><td> and </tr></td> tags in the XML file.

The system displays a message about parsing errors.

Troubleshoot the XML file. See Understanding XML Files.

The system displays a message about block errors and refers to an error log.

Check the error log for more information.

The block does not reflect changes to an XML file.

Make sure you have checked out and checked in the XML file properly in the Documents area.

The uploaded XML file fails to appear on the page.

Check for the following:

•The uploaded file defined as a custom block in the object definition.

•The custom block part of a custom view that is assigned to the whole system or to the default group in your user account.

•The block added as a page component to the wizard.

•The .xml extension of the file in lowercase.

Required custom fields do not display in red (or another specified color).

Check for the following:

•In the XML file, fields use the tc:label tag and parameters use the tc:wizardParameterLabel tag.

•A different color is not hard coded in the XML file.