As a Process Manager, you may need to restart a workflow process in the following situations:
•The process expires at its current stop in the approval route.
•The request has been rejected and you believe that the approval process needs to be restarted.
•The process is in progress and you believe that it should restart for some other reason.
•The process encounters an error that one or more users in the approval route are not available.
In most of these circumstances, you can restart the process or from a point in the process without taking additional action.
However, if the process has encountered an error, the system may require some troubleshooting before the process can be restarted. For example, a system administrator may need to modify the approval route, user group, or user account in the system. The process cannot be restarted and removed from your Attention Required page until such issues are resolved at the administrative level.
1.Go to the My Workflow Processes page using the hyperlinks in the My Workflow Processes portal pane or by selecting Workflow Processes from the All drop-down list on the tab bar. 2.Locate the process that you need to restart on the Attention Required page or the In Progress page. Important: If you are restarting a process with an Error status on the Attention Required page, you may not be able to restart the process without assistance from an administrator.
3.Select the process(es) that you want to restart. 4.Click Restart. A popup displays to confirm that you want to restart the request(s).
If you are restarting a process on the Attention Required page, the Start with latest stop check-box also appears. Select this check-box to send the request to the approver(s) part of the workflow process when the error, expiration, or rejection occurred.
5.Click Yes. The approvers in the first stop of the approval route receive notification of the request. The Approval Status on the Workflow page of the record updates.
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