If you want to retrieve a record before the set synchronization time, or if a retrieval failed, you can retrieve an SOP record manually.
To manually retrieve an SOP record, locate its Sequence ID or Log ID number in the Retrieval Log. If the ID number that you need is not in the Retrieval Log, contact your RA.
Once the records are manually retrieved, they are in Pending status, Intake phase, and can be processed normally. See Processing SOP Records for more information.
