If you use TeamConnect with a Software as a Service (SaaS) license, you do not need to perform any of the tasks described in this section, except for Enabling NTLM Authentication for TeamConnect Users.

This document provides the instructions to install and configure TeamConnect to use the NTLM Authentication plug-in to enable single sign-on and user authentication. For other general information about the plug-in, including the software prerequisites for running it, read the release notes.

The NTLM authentication plug-in allows TeamConnect to authenticate a user through a challenge/response system in conjunction with Microsoft® Internet Information Services (IIS). When authenticated through NTLM, the user no longer has to submit separate authentication credentials, such as username and password, to access TeamConnect.

When the NTLM authentication plug-in is enabled, users who are successfully authenticated bypass the TeamConnect login page and go directly to their TeamConnect home page. Aside from the lack of a login page, there is no change to the user interface.

If the user account fails authentication through NTLM a denial page is displayed. When troubleshooting denials, verify that the login user ID corresponds to a valid user account name within TeamConnect and that the appropriate domain is specified in the System Settings page in the Admin section of TeamConnect.

Shown below is a diagram of the general concept of NTLM authentication as it affects the application server and web server in TeamConnect:

Conceptual View of NTLM Authentication