Possible problem

Possible solution

An error message appears for a rule that must not be triggered in the situation you are testing.

Check for the following issues:

•Open the error messages of the rules being triggered.

•Do they have the correct messages?

•Does the rule have multiple triggers associated with it? Are those the correct triggers?

Note: You may have another rule being triggered with the same error message, especially if you used the Create Copy button to create this rule.

A rule is not being triggered.

Once you create any rules, test them to see whether modifications are needed to get a rule to trigger in the correct situations. If your rule is not being triggered, check for the following issues:

•Is the rule active?

•Did you select the correct rule type? Security and validation rules are easy to confuse.

•Is the qualifier defined correctly?

•Is the entire qualifier met?

If at least one of the qualifier conditions or the logic that you have defined is not met, the rule is not executed.

My Approval rule is not being triggered at the right time.

Check for the following issues:

•Is the rule active?

•Is a route selected?

•Does the route have members?

Note: If a group is the only stop member in the selected route and there are no active users added to the group, there is no indication that the rule was triggered, because the approval request was not sent to any users.

•Is the qualifier defined correctly?

•Is the entire qualifier met?

If at least one of the qualifier conditions or the logic that you have defined is not met, the rule is not executed.